Who are PhoneHero?
PhoneHero is a UK based company specialising in pre-owned graded mobile phones and tablet devices.

We have a range of products to choose from. All are of the highest quality, and so that you can be sure about the standard of the mobile phone or tablet you are purchasing, we also operate a strict grading system.

We have over 25 years of experience in the telecommunications industry and sell each of our products confident in the knowledge that they have been fully tested in-house by our skilled technicians. The products we have available change frequently, so please check back regularly for our latest deals and offers.

If you have any questions please do not hesitate to contact us and we will be happy to help. Please be aware that we do receive a large volume of questions, but we aim to respond to all within 24 hours.

Do your products come with a warranty?
All of our products come with a 14 day money back guarantee and a 6 month warranty.

What condition will my product come in?
PhoneHero only stocks the best quality items, which are all Grade A quality or above. Your item will be in near new condition.

Can I unlock a network locked item?
Any network locked item is advertised and sold on this basis. We do not offer a refund/exchange on the basis that you could not have it unlocked.

Do you offer refunds?
All of our products come with a 14 day money back guarantee.

What do I get with my product?
All of our items come complete with charger and battery, plus any additional accessories as described in the main product description.

When will I receive my delivery?
Our items are shipped the same working day when the order is placed before 3pm.  Any orders placed after this time will be sent the next working day. All items are sent for free via courier for next day delivery, excluding Saturdays. Saturday delivery is possible at an extra charge; simply select this option at checkout.

Can I come and collect?
Yes. You may collect your products during our office hours.

Do you send internationally?
No. Unfortunately at this time we are unable to ship outside the UK.

I can’t find the handset I am looking for
Our available stock changes all the time. If you cannot find the product you are looking for, please email us with the model you are looking for and we will let you know whether it is expected to be in stock soon.

Why is my PayPal payment sent to 'RPC Recycle Ltd'?
PhoneHero is the trading name of RPC Recycle Ltd. Your order will be processed and shipped by PhoneHero.

Where do I return my goods to?
We offer a 14 day money back guarantee and a 6 month warranty on all our products. If your product is faulty, please call us on 0844 357 9600 to arrange a refund or replacement.