PhoneHero is a website that specialises in selling used mobile phones and tablet PCs.

CLASSIFICATION OF “USED”

An item that has been previously used. The item may have some signs of cosmetic wear, but is fully operational and functions as intended. This item may be a floor model or an item that has been returned to the seller after a period of use.

OUR GRADING STRUCTURE

We classify our used phones across the following three grades, depending on the condition of the used phones/tablets we receive.

Grade A: In near new condition with no visual scratches, generally in very good condition.

Grade B: In good condition with some minor scratches.

Grade C: In fair condition with some scratches, this generally includes the screen.

Regardless of which grade a mobile or tablet is classed as, it will still have been fully tested and be in full working order.

PLACING AN ORDER

We only accept orders that are received and have a delivery address within the United Kingdom. In NO CIRCUMSTANCES will we accept or process an order from outside the United Kingdom.

An order can be placed by either:

  1. Visiting our website www.phonehero.co.uk and placing an order.
  2. Calling our dedicated support team on 0844 357 9600 between the hours of 9am-5pm, Monday-Friday.

PRODUCTS

Products listed on PhoneHero.co.uk website will be either:

  1. Locked to a relative network (Vodafone, O2, EE, Orange, T-Mobile).
  2. SIM Free / Unlocked.

If a product is locked to a certain network then this will be defined in the title of the product so please ensure you have selected the right product when placing an order.

SIM Free products are unlocked for use on UK GSM networks.

It will be the customer’s responsibility and when purchasing a product to ensure it works on the network they are currently contracted to or wish to use the handset on. We cannot be held responsible in any cases where the customer has failed to check this.

SIM Free products are unlocked for use on UK GSM networks.

ACCURACY OF DETAILS

We try hard to ensure the information provided about the products on our website remains as accurate as possible, although we would also recommend referring to the manufacturer directly for any specific information.

All images of products that feature on the PhoneHero.co.uk website are for illustrative purposes only, and not the actual products physically in stock.

PRICING

The pricing of products on the PhoneHero.co.uk is dependent on numerous specifications including:

  • Condition (Grade A, Grade B, Grade C)
  • Memory Size
  • Colour

The price promoted on each model is the “From” price and may vary depending on the customers selection on the above specifications.

Please ensure you are happy with the price quoted prior to proceeding and paying for your products.

STOCK

All products that appear on our website will be based on the stock we currently hold. If for any unlikely circumstance we do not hold stock of the item the customer has ordered we will notify them within 1 working day and will advise of the likely time scale on any delay. The customer can then decide if they wish to wait for the item to come into stock, or cancel their order.

PAYMENT

We use PayPal to provide secure online payment processing facilities for your order. You can use your PayPal account to pay (if you have one) or alternatively a wide range of credit and debit cards may be used.

Your financial details will only be available to PayPal, who will inform us whether or not your payment has been accepted, and will not pass us any of your financial details.

SHIPPING & DELIVERY

All products are shipped by a next day delivery courier service and will require a signature upon delivery to the shipping address.

We will endeavour to dispatch all orders made by 3pm on the same day so orders would be received the next working day.

Parcels sent to remote parts of the United Kingdom may take longer to deliver.